Shipping/Returns
Shipping
All of our merchandise is sold FOB Factory. We ship merchandise to your place of business or home anywhere in the contiguous (48) United States. Additional charges may apply for shipments to Alaska, Hawaii, Puerto Rico, and other destinations outside of the 48 states and for non-standard delivery services. These items usually ship via UPS or FedEx, although Libra-Tech Corporation reserves the right to ship using another carrier.
For oversized items above 75 lbs, products with an unusual shape or size, or customer orders with large total weights, we will ship via common carrier truck.
To expedite delivery of your products, please include a physical street address, as we are not able to ship to a P.O. box. For common carrier truck shipments, please be aware that the driver will bring the freight only to the back of the truck (known as tailgate delivery). You are responsible for offloading the merchandise delivered to you.
Special Shipping Services
For an additional charge, you may request special or expedited delivery services, such as airfreight, over-night, or second-day delivery. The common carrier truck companies also offer a variety of services like inside delivery, lift-gate delivery, or notification prior to delivery. Additional charges for these services may apply. If you need any other special services, contact our customer service representatives for assistance. In some cases, prepayment may be required.
These special services include:
- Lift-gate delivery recommended for heavier or larger shipments, where no loading dock is available. The lift gate only lowers the merchandise to street level. You must then remove the shipment from the lift.
- Call before delivery recommended when you need the common carrier truck company to contact you 24 to 48 hours prior to delivery.
International Shipping
At this time we are not able to ship to locations outside the United States or Canada. We are happy to ship to the US location of your freight forwarder for overseas shipments. For shipments to Canada, please Contact us for a Quote.
Returns / Damaged Shipments
All shipments are insured against damage in transit. If your shipment shows any sign of visual damage, it should be noted on the freight bill or receiving ticket and signed by the driver. If damage to the shipment is not visible until the carton is opened, please keep all of the packing materials and the original carton. In either case, please notify Libra-Tech Corporation within two days. If your order is damaged in shipment, we will either issue credit for the product and the shipping costs, or ship a replacement product at no cost for the product and shipping. If you need to return the purchase for any other reason you must contact us within five days. Please note that special orders are non-refundable. The customer must pay for the return shipping and a re-stocking fee of 25% for returned items. The items must be returned in their original cartons in new condition.
Payment
Libra-Tech Corporation accepts Visa and Mastercard. Purchase orders are accepted. We also accept business or personal checks. Products will be shipped once the check clears. Please make checks payable to Libra-Tech Corporation. Libra-Tech Corporation is a Texas-based company and, as such, will collect the appropriate Texas sales tax on all items purchased in Texas. Please provide us with a re-sale certificate or document showing tax exempt status if your business is not required to pay sales tax in Texas.
Guarantee
The customer always comes first at Libra-Tech Corporation.Your satisfaction is 100% guaranteed with every Libra-Tech Corporation purchase. If your order isn't exactly what you expected, we'll make it right. Period. This is our promise to you.